Job Description

Grand Hyatt DFW

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW is a premier luxury hotel uniquely positioned inside Dallas/Fort Worth International Airport—designed for travelers and meeting planners who value seamless access, elevated comfort, and polished, attentive service. With a fast-paced, always-on environment and a global guest mix, the hotel combines the energy of an international gateway with the warmth and care of a true destination property. Recognized for exceptional service and performance—including #3 in Customer Service across the Americas (all brands)—Grand Hyatt DFW sets a high bar for consistency, professionalism, and memorable guest experiences.

The Director of Food & Beverage leads the overall strategy, financial performance, and service excellence for all Food & Beverage operations at Grand Hyatt DFW. This role is accountable for driving guest satisfaction, elevating culinary and beverage experiences, maximizing profitability, and developing high-performing teams across outlets, banquets/events, stewarding, and in-room dining (as applicable). The ideal leader blends luxury-level service standards with disciplined operational execution, strong financial acumen, and an inspiring, people-first leadership style.

Key Responsibilities

Strategic Leadership & Guest Experience

• Set and execute the vision for all F&B outlets and event operations, aligning with brand standards and property goals.
• Champion service culture and consistent delivery of luxury hospitality, ensuring memorable guest experiences across every touchpoint.
• Lead service recovery practices, proactively address trends in feedback, and implement continuous improvements.

Business Performance & Financial Management

• Own F&B P&L performance, including revenue growth, profitability, cost controls, and productivity targets.
• Develop and manage annual budgets, forecasts, and business plans for outlets and banquets.
• Drive performance in beverage strategy, menu engineering, pricing, upselling, and business mix optimization.
• Monitor and improve key metrics (RevPASH/seat utilization where applicable, banquet capture, check averages, beverage mix, labor %, COGS, comp set positioning).

Operational Excellence

• Oversee daily operations for restaurants/bars/lounges, banquets, stewarding, and in-room dining (as applicable) to ensure flawless execution.
• Establish and maintain standards for quality, cleanliness, and presentation in both front- and back-of-house operations.
• Partner with Culinary leadership to ensure consistent product execution, innovation, and efficient production.

People Leadership & Culture

• Lead, coach, and develop department leaders (outlet leaders, banquet leadership, stewarding, IRD, managers/supervisors) to build a strong leadership bench.
• Recruit, onboard, and retain top talent; build a culture of accountability, recognition, inclusion, and development.
• Ensure consistent training, performance management, and succession planning aligned to Hyatt’s purpose: to care for people so they can be their best .

Events, Catering & Partnerships

• Collaborate with Sales, Events, and Banquets teams to maximize catering revenue, improve planner experience, and ensure exceptional event delivery.
• Strengthen relationships with key stakeholders, including airport partners (as applicable), vendors, and community networks.
• Ensure strong interdepartmental coordination with Rooms, Engineering, Security, and Finance.

Compliance, Safety & Brand Standards

• Ensure compliance with food safety standards, sanitation requirements, alcohol service regulations, and hotel safety policies.
• Maintain operational readiness for inspections and audits; uphold HACCP/ServSafe principles as required.
• Manage vendor relationships, purchasing, inventory, and receiving controls with strong governance and transparency.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Why make a good choice when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 6 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 5 years experience in a senior role in a food and beverage environment
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F&B concepts

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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