District Manager Job at Five Guys Burgers and Fries, Durham, NC

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  • Five Guys Burgers and Fries
  • Durham, NC

Job Description

The Role

We’re looking for a hands-on District Manager to lead a team of high-volume fast-casual restaurants. This role is about building strong General Managers, driving consistent execution, and delivering results in a fast-paced, hospitality-driven environment.

You’ll oversee [6–10] locations and be responsible for sales growth, operational consistency, and developing leaders who can run great shifts without you.

What You’ll Drive

1. Sales & Profitability

  • Deliver comp sales growth and hit district EBITDA targets
  • Manage key drivers: labor %, food cost, throughput, and waste
  • Identify underperforming stores and implement rapid recovery plans

2. Operations & Throughput

  • Ensure every location executes fast, accurate, and consistent service
  • Optimize peak-hour performance (line flow, ticket times, staffing)
  • Maintain strict adherence to food safety and brand standards

3. People & Leadership

  • Hire, coach, and develop high-performing General Managers
  • Spend the majority of your time in restaurants, coaching in real time
  • Build a strong bench—ready-now AGM and GM pipelines

4. Guest Experience

  • Ensure every guest gets fast service and a great experience
  • Use guest feedback and operational data to drive improvements
  • Lead by example during peak periods

5. Culture & Accountability

  • Create a culture of ownership, urgency, and high standards
  • Hold GMs accountable to clear metrics and behaviors
  • Recognize top performers and address gaps quickly

What Success Looks Like

  • Strong, consistent execution across all restaurants (no outliers)
  • Measurable improvement in throughput and guest satisfaction
  • Stable teams with low management turnover
  • Multiple internal promotions (AGM → GM readiness)
  • District consistently hitting or exceeding sales and profit targets

What You Bring

  • 5+ years of multi-unit leadership in fast casual or QSR
  • Experience managing high-volume locations ($1.5M–$4M+ per unit typical)
  • Proven ability to improve throughput, labor efficiency, and team performance
  • Strong coaching mindset—you develop people, not just manage metrics
  • Comfortable being in stores 70–80% of the time

Compensation & Benefits

  • Base: + bonus tied to sales, EBITDA, and operational KPIs
  • Car allowance or mileage reimbursement
  • Health, dental, vision
  • PTO +
  • Clear path to Regional Director

Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees.
We have a unique work environment where you're trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant.
We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes.
We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.

Job Tags

Full time, Casual work, Shift work, Day shift, Afternoon shift

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