Job Description

Position Summary:

The Entry-Level Account Manager supports the Sales strategy by managing day-to-day interactions with existing customers while learning the fundamentals of account management in a manufacturing environment.

This role focuses on protecting the existing core business and develop a basic understanding of customer ordering behavior, product offerings, pricing structures, and internal systems, while providing responsive and professional customer support.

Key Responsibilities :

• Maintain regular contact with assigned customer accounts to support ongoing relationships.
• Assist customers with product requests and basic account needs.
• Respond to customer inquiries regarding products, pricing, availability, and order status.
• Research and understand customer ordering patterns, preferences, and purchasing history.
• Learn and maintain knowledge of customer-specific products, pricing, and configurations.
• Support product quoting by gathering required information, and prepare preliminary quotes.
• Learn pallet configuration requirements to ensure accurate ordering, packaging, and shipping.
• Utilize CRM and ERP systems to manage customer information, orders, and communications.
• Maintain accurate customer records, notes, and follow-up tasks within internal systems.
• Assist with order entry as needed
• Review, vet, and qualify inbound leads
• Qualified leads shall be passed to Business Development Manager for HOT prospects
• Act as back-up Supply Chain Administrator, as needed.

Qualifications:

• Bachelor’s degree in Business, Marketing, Supply Chain, or related field preferred.
• 0–2 years of experience in customer service, sales support, account coordination, or a related role.
• Strong verbal and written communication skills with a professional phone and email presence.
• Ability to learn and understand manufactured products, pricing structures, and customer-specific requirements.
• Basic computer proficiency, including Microsoft Office (Outlook, Excel, Word).
• Ability to navigate and accurately input data into CRM and ERP systems.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy in order entry, quoting, and customer records.

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