Saab, Inc. is seeking an experienced Field Services Engineer to join our team in Twentynine Palms, CA. This role provides highly visible customer support through on-site installation, as well as overseeing diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Services Engineer ensures operational quality of system equipment and instructs customers on proper system operation and maintenance.
Responsibilities include:
Work effectively as part of a collaborative team, as well as independently.
Perform on-site installation and maintenance of complex equipment and systems.
Diagnose, troubleshoot, service, and repair equipment as needed.
Verify and approve operational quality of system equipment.
Instruct customers in system operation and maintenance.
Serve as company liaison with customers on administrative and technical matters for assigned projects.
Interpret customer needs and determine whether problem resolution falls to sales personnel, customer support representatives, or engineers.
Provide field support across all relevant areas, including system hardware and software, PCs, and networking/wireless networking.
Apply learned techniques and contribute to analysis and investigation to solve problems, exercising judgment within defined procedures.
Build productive internal and external working relationships to resolve mutual problems by collaborating on procedures or transactions.
Focus on providing standard professional advice and creating initial reports and analyses for review by experienced team professionals.
Designs and implements solutions to a variety of challenges, with an emphasis on scalability, repeatability, and long-term sustainability.
Deliver consistent, high-quality customer support.
Willingness to travel domestically up to 25% annually.
Compensation Range: $79,200 - $99,000
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The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Qualifications:
High School Diploma or equivalent is required, and a BA/BS degree in an engineering discipline is preferred.
2+ years of experience in a related field.
Must hold or have previously held a U.S. DoD SECRET Clearance, with preference for candidates who currently hold an active clearance.
Strong technical knowledge of hardware, software, and networking systems.
Excellent problem-solving and communication skills.
Citizenship Requirements:
Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Drug-Free Workplaces:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
Highlights include:
Medical, vision, and dental insurance for employees and dependents
Generous paid time off, including 8 designated holidays
401(k) with employer contributions
Tuition assistance and student loan assistance
Wellness and employee assistance resources
Employee stock purchase opportunities
Short-term and long-term disability coverage
Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.
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