Job Description

Job Responsibilities:

• 90% Handles high volume of inbound calls for multiple products or a combination of live chat and inbound calls for Renters only.
• Meet departmental monthly sales goals.
• Ensure that underwriting requirements and corporate policies are followed.
• Develop strategies that support sales growth.
• Track, measure and evaluate personal results.
• Navigates a computerized data entry system, internet, and/or other relevant applications for tracking, information gathering, troubleshooting and transaction processing.
• Completes mandatory licensure continuing education and other training sessions as appropriate.
• Remains updated on departmental changes via electronic communications and maintains industry knowledge and operational skills.
• 10% Outbound calls to follow up on existing quotes.

Skills:

• Strong analytical and critical thinking abilities to evaluate data identify relationships and summarize actionable insights.
• Experience using CX methodologies including blueprints experience maps and human centered design principles Basic Qualifications Required
• Education: High School Degree or GED.
• Experience: 1 year of Sales related experience; 4 years of experience working on a desktop/laptop.
• Knowledge & Skills: Read, Write and Speak English.

Education/Experience:

• Experience: 2-3 years of Sales related experience; 2-3 years of call center experience; 5+ years of experience working on a desktop/laptop; 1-year experience working with insurance.
• Knowledge & Skills: Read, Write, and speak Spanish
• Demonstrates proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens.
• Excellent verbal and written communications skills.
• Strong listening, problem solving, and negotiating skills.
• Detail oriented with a commitment to excellence.

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