Job Description

Field Service Technician

Qualifications and Skills

· Strong Mechanical and Electrical troubleshooting skills

· With minimal direction, able to travel to customer sites nationwide, troubleshoot and identify issues, and solve so that machine functions as required

· Ability to read and redline electrical prints and mechanical drawings

· Ability to use mechanical tools in a safe manner such as, but not limited to, wrench, screwdriver, drill, hammer, crowbar

· Ability to use electrical tools in a safe manner such as, but not limited to, multimeter, wire stripper, ferrule crimper, signal generator

· Experience with Allen Bradley PLC software

· Must be organized and maintain a clean working space

· Critical thinking and problem solving in high stress environments

· Ability to work as a team and independently

· Not afraid to ask for help when stuck

· Excellent customer service skills

· Able to own and take pride in one’s work

· Must possess a passport and be willing to travel internationally

· Proficiency with Microsoft office products / able to use computers  

· Experience in a food manufacturing facility, knowledge of CIP and Sanitation, Spanish / Portuguese language skills a plus

Daily Responsibilities

40% Machine Building in Shop (Billerica, MA)

· Assembling machines based on assembly drawings provided by engineering

· Ensuring that all machines are built on time, on budget, and 100% correctly

· Working with engineering to fix and modify any parts that are not correct

· Properly documenting build per shop standards

25% Customer Installations

· Commissioning machines onsite and demonstrating system to operators, sanitation, and maintenance and making them excited about the system

· Staying until the customer is 100% satisfied and everything is working properly

10% Solving Down Customers (while in shop)

· Assisting customers over the phone with down machines

· Absolute sense of urgency to get the machine back up and running

25% Customer Service Calls

· Traveling to customer sites to perform routine maintenance

· Make everyone at the customer site excited about the machine and how well it operates

· Includes preventative maintenance conducted during factory shutdown weeks

· A small percentage of this will include emergency service calls which may require some last-minute travel to get the customer back up and running

Works Hours and Schedule

Hourly / Full time position

Standard 8hr days, 8am to 4:30pm when in office

Hours vary when traveling, travel will not exceed 2 weeks at a time

Reports jointly to Service Manager and Production Manager

Work Environment

The working conditions on a manufacturing floor typically involve a challenging environment where diligence and adherence to safety protocols are essential. Employees may be required to stand for extended periods, operate machinery, and manage various tools and materials. The environment can be loud due to the operation of equipment, and temperature conditions may vary depending on the nature of production activities. Personal protective equipment (PPE) is often mandatory to ensure safety, and workers should be prepared for repetitive tasks and physical activity, including bending, crawling, kneeling, lifting, and moving heavy items. Collaboration with team members and adherence to strict quality standards are integral to the workflow.

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