Treatment Coordinator Job at Northern Nevada Oral & Maxillofacial Surgery, Reno, NV

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  • Northern Nevada Oral & Maxillofacial Surgery
  • Reno, NV

Job Description

This is an in-person, Monday-Friday position at our Reno location: 5456 Reno Corporate Dr Reno, NV 89511

Treatment Coordinator – Oral Surgery Practice

We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring partners. We are seeking a compassionate, outgoing, and detail-oriented Treatment Coordinator who thrives in a fast-paced environment and is passionate about helping patients navigate their care.

This role is essential to ensuring a seamless patient experience—from understanding treatment plans to clearly communicating financial responsibilities.

Key Responsibilities

Patient Communication

  • Provide exceptional phone and in-person customer service
  • Clearly communicate treatment options, costs, and payment expectations
  • Collect payments in a professional and timely manner

Insurance & Billing

  • Verify insurance and maintain accurate patient insurance records
  • Interpret and explain Explanation of Benefits (EOBs)
  • Process claims and ensure accurate billing

Treatment Coordination

  • Review and explain treatment plans, including surgical procedures
  • Translate clinical diagnoses into clear financial and scheduling information
  • Calculate copays and patient responsibility promptly after exams

Referral Management

  • Review, interpret, and coordinate referrals from general dentists and specialists
  • Accurately read and process outside treatment information

Operations & Team Collaboration

  • Maintain the provider schedule for optimal efficiency
  • Partner with clinical staff to deliver an exceptional patient experience
  • Prioritize tasks effectively in a fast-paced setting

Professional Standards

  • Maintain HIPAA compliance and patient confidentiality
  • Remain calm, empathetic, and professional during busy periods
  • Perform additional duties as assigned

Minimum Qualifications

  • At least 1 year of experience in a dental or oral surgery practice
  • Strong understanding of dental terminology, anatomy, and CDT codes
  • Experience with insurance verification, claims, and EOB interpretation

Education

  • High school diploma or equivalent required

Skills & Abilities

  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Professional, friendly, and patient-focused demeanor
  • Ability to multitask and work collaboratively across teams
  • Basic computer and administrative skills
  • Problem-solving and critical thinking abilities

Benefits & Perks

Health & Wellness

  • Medical (including virtual care), dental, and vision coverage
  • Employee Assistance Program (EAP)
  • Uniforms/scrubs provided

Financial Benefits

  • Competitive pay with bonus potential and annual merit reviews
  • 401(k) with company match
  • Health Savings Account (HSA) options

Insurance

  • Basic and supplemental life insurance
  • Spouse and child life insurance

Time Off

  • Paid vacation (starting at 2 weeks)
  • 6 paid holidays annually
  • Short- and long-term disability plans

If you’re a team player with a strong dental background and a passion for providing outstanding patient experiences, we’d love to hear from you.

Compensation details: 23-25 Hourly Wage

PIe37c40a8396f-30492-40610666

Job Tags

Hourly pay, Temporary work, Monday to Friday

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