Job Description

Warranty Representative

Department: Sales Division: Warranty

At Daniel Defense, Only the Best Build the Best…

Daniel Defense engineers and manufactures the world’s finest weapon systems and accessories. Our mission, Honor God. Defend Freedom®, is accomplished by serving customers and providing top-quality solutions to our military, law enforcement, and civilian customers seeking premium firearms for home defense, hunting, and sport shooting.

As the Warranty Representative , you will be responsible for the functions outlined below

Essential Functions:

• Repair and modify firearms to blueprint and customer specifications
• Use hand tools and machines such as grinders, planers, and millers
• May restore antique guns, convert old rifles to up-to-date firearms, or adapt factory-made rifles to the special needs of customers
• Communicate directly with customers to troubleshoot issues and find a solution
• Work directly with retailers to troubleshoot and fix range rental firearms
• Clear and concise communication to the customer on the root cause and detailed corrective action.
• Participates in the company’s efforts to continuously improve in Safety, 6S, Quality, Delivery and Productivity
• Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment
• Other responsibilities as deemed appropriate or necessary by management.

Knowledge, Skills, and Abilities:

• Technical two year gunsmithing degree or a combination of related experience, education, and/or training to sufficiently and successfully perform the essential functions of the job.
• High degree of experience in how to handle and operate a gun

• Understand the various assembly requirements, such as fitting the action (moving parts) and barrel into the stock (handle or butt end)
• Must be able to attach optical sights, pistol grips, and recoil pads, barrels, and any other
• Considerable time spent doing practical shop work, which covers parts design, barrel fitting, soldering, welding, and custom stock making.
• Experience with grinders, drill presses, lathes, saws, drills and various metal working tools.

Physical Requirements:

• Must be able to lift and carry awkward items weighing up to 50 pounds.
• Requires intermittent standing, walking, sitting and bending throughout the workday.
• Must be able to work in a manufacturing environment, to include working in and around machinery, exposure to noise and chemicals, lights/lasers, etc.
• Must be able to wear appropriate Personal Protection Equipment as required by your position and/or Company policy.
• Travel up to 5% of the year

Daniel Defense is an EOE AA M/F/Vet/Disability employer and promotes a "Drug-Free Workplace."

Note: The statements above are intended to describe the general nature and level of work being performed by those assigned to the job. This list is not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel in this job. Responsibilities are subject to change at the discretion of the employer and do not establish a contract of employment – Daniel Defense is an at-will employer.

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